Shipping and Delivery Policy
Please note that Activo Pharma Trade's official working days are Sunday through Thursday. Fridays, Saturdays, and official holidays are off for all Activo Pharma Trade employees and shipping companies.
Our primary mission is to provide you with the best online shopping experience, and therefore we have facilitated the shipping and delivery process because your convenience is our priority.
Activo Pharma Trade delivers your orders using our own fleet. Other delivery companies or individuals may be used during peak times to ensure timely delivery.
Activo Pharma Trade's delivery schedule is 5 business days depending on your geographic area, with the option to choose a delivery time at any time.
For urgent orders, please contact customer service and we will do our best to assist you.
Your signature will be required on the order copy to confirm receipt of the products as shown in the order image. The order will be delivered to the address provided in the order, and the signature of anyone present at that address constitutes receipt of the order. If we arrive at your registered address and no one is present, please contact customer service to schedule another delivery time.
Please note that if you are not present at the agreed-upon delivery time twice, additional delivery fees will be charged.
Delivery fees for orders under EGP 5,000:
Cairo and Giza EGP 65
Alexandria EGP 85
Delta EGP 85
Suez Canal EGP 85
Upper Egypt EGP 95
Free Shipping
Activo Pharma Trade offers free delivery for orders over EGP 5,000.

Delivery Schedule
We deliver orders daily, except for Fridays, Saturdays, and official holidays.

Important Delivery Information
The order holder is required to sign a receipt for the purchases.
Activo Pharma Trade guarantees the safety of your order from theft and damage from the moment it leaves the store until the time of delivery. Activo Pharma Trade is not responsible for the product after the receipt is signed. If you wish to cancel and exchange your order, please go to the Returns Policy page and follow the steps listed there.
Please note that if your order has already been shipped and you wish to cancel it, you must wait for it to arrive and then proceed with the return process.